INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I download my track?

To download your track, click on My Downloads

There you will see a list of all the tracks you have purchased, and an easy link to download them.

Can I get a refund for a track?

Due to the digital nature of our products, we do not offer refunds on our tracks.

The only circumstance where we will provide a full refund is if someone accidentally purchases the same track in the same key twice.

Do I need to create an account to download tracks

In order to be able to download tracks you will need to create an account. This is very straightforward and only a minimal amount of information is needed. After this you will be able to download purchased tracks from within your account in the My Downloads section.

Are these tracks MIDI files?

All our tracks are produced using cutting edge artificial intelligence software from the original artist track assuring you the best quality possible.

My payment information?

(NO) We do not have access to, or hold any of our customer’s payment information such as credit/debit cards or bank account details. All payments with the exception of cheques are made through PayPal, which ensures that all payments are safe and easy.

To read more about PayPal’s security, CLICK HERE.

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